24-Hour Crisis Line and Text Line

Crisis Line Number: 250-338-1227

Text Number: 250-218-4034

The 24-hour Crisis Line and Text Line provide immediate support and information to women who are experiencing abuse now, including the potential to access emergency shelter. Family and friends of women who are being abused are also welcome to call/text these numbers for information and support.

Trained staff at Lilli House respond to the calls/texts and are able to share information about where to find resources in the community and can support women who are at risk of violence to create a safety plan for themselves and their children.


COVID-19 Pandemic Notice


As we continue to navigate the COVID-19 pandemic, the health of our staff, volunteers, clients and visitors continue to be our priority while at the same time recognizing that the services CVTS offers are essential. We continue to take our direction from the provincial health office and WorksafeBC.

Our office is open and we have begun to see clients on site, although other options are still available. We will be screening when you arrive and require you to wear a mask while in our offices.

If you have an appointment or are visiting our office for another reason we ask that you do not attend the site and reschedule your appointment if you have:

any symptoms of illness or have been exposed to someone who is going for COVID-19 testing, waiting results of a COVID-19 test or is infected with COVID-19.

Thank you for your patience and cooperation as we work to keep our community healthy.